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Frequently Asked Questions R7Bat: get your questions answered

We've gathered the questions our support team receives most often — about registration, Pix deposits, withdrawals, bonuses, games, and security. If you can't find your answer, live chat in Portuguese is available 24 hours a day.

6 question categories Straight answers, no runaround 24/7 support in Portuguese
Available categories
  • Registration & account
  • Deposits & payments
  • Withdrawals
  • Bonuses & promotions
  • Games & betting
  • Security & Responsible Gambling

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Quick answers to the most common questions

Before reaching out to support, it is worth checking here first — most questions have detailed answers in the categories below.

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Use the search bar to find any answer in the r7bat help center without having to browse by category. Type "Pix", "bonus", "rollover", "withdrawal", or any other keyword and the relevant questions appear instantly — no page reload needed.

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Organized into clear categories

R7bat's FAQ is organized into six categories — registration, deposits, withdrawals, bonuses, games, and security. Filter by the topic you need and see only what's relevant to your situation, without scrolling through the entire page.

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Portuguese-language support whenever you need it

If you can't find the answer you need here, r7bat's support team is available in Portuguese 24 hours a day via live chat — with an average response time of under 2 minutes. We're also on WhatsApp and email. No bots, no generic scripts.

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R7bat's FAQ is updated whenever there are changes to the platform's rules, payment methods, or promotions. You always get current information — not outdated answers from months ago that no longer reflect how the platform works today.

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When an answer involves a specific action — such as activating a deposit limit, checking a bonus, or recovering your password — it includes a direct link to the right page on r7bat. You won't be left reading an answer without knowing what to do next.

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Registration & Account
7 questions

Yes, creating an r7bat account is completely free. There is no registration fee, account maintenance charge, or any other cost to access the platform. You only deposit when you choose to — from R$ 10.00 via Pix — and only then will the balance be available for betting. Until then, your account remains active at no cost. The registration takes less than 3 minutes on mobile or desktop.

To create your r7bat account, you will need: a valid CPF, date of birth, an email address you can access, an active Brazilian mobile number, and your state of residence. No physical documents are required at the time of registration. Identity documents — RG, CNH, or passport — along with proof of address from the last three months are required during the identity verification step, which is mandatory before your first withdrawal. We recommend completing this verification right after signing up to avoid any delays when you are ready to withdraw.

No. Each individual may only have one active account at r7bat, linked to their CPF. Duplicate accounts — even if created with different email addresses or from different devices — are identified by the system and closed. Bonuses or balances obtained through duplicate accounts may be cancelled. If you have forgotten your existing account credentials, contact support via live chat to recover access without needing to create a new account.

Yes. The r7bat registration form is fully responsive and works seamlessly in any mobile browser — Chrome, Safari, or any other. There is no need to download an app to create your account or make your first deposit. If you want to use the official app after signing up, it is available for Android and iOS with the full experience: Brasileirão betting, slots, live casino, crash games, and all other sections.

After you fill out the form, you'll receive a confirmation email within minutes. Clicking the verification link activates your account immediately. The whole process — from filling out the form to having an active account — usually takes less than 5 minutes. Full identity verification (submitting your ID and proof of address) is required before your first withdrawal, but it won't stop you from depositing and playing as soon as your account is confirmed.

Some account details — such as your full name, CPF, and date of birth — are locked after registration and cannot be changed by the user, as they are used for identity verification. To update your email, phone number, or address, contact support via live chat. The agent will ask for identity confirmation before making any changes. Password changes are made directly in the dashboard under "Settings" > "Security".

Go to the login page on r7bat and click "Forgot my password". Enter your registered email — the system sends a recovery link within 5 minutes. The link expires in 30 minutes; if it expires, simply request a new one. If the email does not arrive in your inbox, check your spam folder. If you cannot remember the email used to register, contact support via live chat — account recovery can be completed using your CPF with identity verification.
Deposits & Payments
6 questions

r7bat accepts all major Brazilian payment methods: Pix (instant, available 24h), boleto bancário, major-brand credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from banks such as Nubank, Itaú, Bradesco, and Banco do Brasil. The most widely used method is Pix — thanks to its low minimum amount (R$ 10.00), speed, and availability outside banking hours.

The minimum deposit at r7bat via Pix is R$ 10.00. For boleto, credit and debit cards, PicPay, Mercado Pago, and TED, the minimum amount may vary — check the exact figures at the time of deposit in your account dashboard. There is no fixed maximum deposit limit, but accounts with deposits above certain thresholds may be asked to complete identity verification before the transaction is processed.

Pix deposits at r7bat are credited within seconds of payment confirmation — in most cases, the balance appears in your account in under 1 minute, regardless of the time or day. Pix works 24 hours a day, 7 days a week, including national holidays. If the balance does not appear within 5 minutes of payment, check that the transaction was confirmed by your bank and, if needed, contact support via live chat.

r7bat charges no fees on deposits made via Pix, debit card, PicPay, or Mercado Pago. For bank slips (boleto) and credit cards, fees may apply depending on the issuing bank or card network — this information is shown before you confirm the deposit. TED transfers may incur a fee charged by your originating bank, but r7bat does not charge any additional fee on the amount received. The amount you deposit is the full amount credited to your account on the platform.

No. r7bat only accepts deposits from bank accounts — or digital wallets such as PicPay and Mercado Pago — registered under the same CPF linked to your r7bat account. Third-party deposits are automatically declined or reversed. This policy protects users against fraud and ensures compliance with Brazilian financial regulations. Any attempt to circumvent this rule may result in account suspension.

First, check your banking app to confirm the payment was processed — verify whether the Pix was debited or the boleto was cleared. Pix deposits appear in your r7bat account within seconds; boletos can take up to 3 business days. If the payment was processed by your bank and the balance still hasn't appeared after 10 minutes (Pix) or the clearing period (boleto), contact support via live chat and provide your payment confirmation — the Pix transaction ID or the boleto number. The team will resolve it within minutes.
Withdrawals
6 questions

Pix withdrawals for fully verified accounts are processed in up to 3 minutes after approval, available 24 hours a day — including on national holidays. The funds go directly to the bank account linked to the account holder's CPF. Accounts that haven't completed identity verification may have a longer review period before their first withdrawal is released. We recommend completing verification right after registration to avoid any delays when you're ready to withdraw.

The minimum withdrawal at r7bat via Pix is R$ 20.00. There is no fixed daily maximum for withdrawals, but accounts requesting large withdrawal amounts may go through an additional security review before processing. Only your real balance (not any pending bonus balance) is available for withdrawal. Bonus balance can only be withdrawn after the promotion's rollover requirement has been met.

The most common reasons a withdrawal takes longer than the usual 3 minutes at r7bat are: pending identity verification (ID and proof of address not yet submitted), an ongoing security review for high-value withdrawals, bank details that don't match the account holder's CPF, or a bonus balance that hasn't met the rollover requirements being confused with real balance. If your withdrawal has been pending for more than 30 minutes with no notification, contact support via live chat — the team can check the status in real time.

Withdrawals at r7bat must be made to a bank account or Pix key whose holder matches the CPF registered on the platform. Withdrawals to third-party accounts are not allowed. You can withdraw via Pix to any Brazilian bank — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, or any other — as long as the Pix key or account details are linked to your CPF. You are not required to withdraw through the same bank you used to deposit.

r7bat does not charge any fees on Pix withdrawals. The amount you request is the amount that arrives in your bank account, with no deductions from the platform. Checking whether your bank charges any fee to receive Pix — which is uncommon but may occur in some specific cases — is the user's responsibility with their receiving bank. r7bat has no control over any fees that the receiving bank may apply.

Pix withdrawals are processed in up to 3 minutes, which makes cancellation very difficult once processing has begun. If you need to cancel a withdrawal still under review — showing a "pending" status in your dashboard — contact support via live chat immediately. If the withdrawal has already been processed and the Pix sent, it cannot be reversed. The amount will only be returned to your r7bat account if the Pix key provided is inactive or if the receiving bank rejects the credit for a technical reason.
Bonuses & Promotions
6 questions

The r7bat welcome bonus is credited automatically after your first qualifying deposit — no code needed and no need to contact support. The bonus is 100% of the deposited amount, up to a maximum of R$ 500.00: deposit R$ 500.00 via Pix and play with R$ 1,000.00. Your bonus balance is kept separate from your real balance in the account dashboard. To convert the bonus into real balance available for withdrawal, you need to meet the rollover requirement — progress is visible in real time in the promotions panel.

Rollover (or wagering requirement) is the number of times you need to bet the bonus amount before you can withdraw it. At r7bat, if the welcome bonus rollover is 30x and you received R$ 200.00 in bonus funds, you need to wager R$ 6,000.00 on eligible games to unlock the balance. This does not mean you need to lose R$ 6,000.00 — every real wagered counts toward the rollover, regardless of whether you win or lose. Not all games contribute equally: slots typically count at 100%, while Sports Betting and some table games may have a lower contribution percentage. Check the specific terms of each promotion in your dashboard.

If you request a withdrawal of your real balance before completing the rollover on an active bonus at r7bat, the remaining bonus balance is automatically cancelled. The real balance withdrawal is processed as normal — any unconverted bonus simply ceases to exist. r7bat displays this warning before you confirm a withdrawal with an active bonus. You are not required to complete the rollover — you can withdraw your real balance at any time, as long as you understand that any outstanding bonus will be cancelled.

Yes. r7bat offers a weekly 10% cashback on net losses from the previous week. The cashback is credited every Monday to your account's bonus balance — no need to claim it. The amount is calculated based on the difference between total deposits and total withdrawals in the reference week (actual net losses). The cashback rollover is 5x — much lower than the welcome bonus — making it faster to convert. There is no maximum cap on cashback.

Entry into r7bat's weekly slots tournaments is automatic: simply spin the eligible slots during the tournament period. There is no registration, entry fee, or any specific action required — every valid spin on participating slots counts toward your score. The leaderboard and eligible slots are visible on the tournament page within the promotions section of the platform. Prizes — distributed among the top-ranked players from a prize pool of up to R$ 50,000.00 — are credited within 48 hours of the tournament ending.

It depends on the bonus type. r7bat's welcome bonus applies mainly to slots, crash games, and live casino — Sports Betting on Brasileirão Série A, Copa do Brasil, Libertadores, and other competitions may have a reduced rollover contribution (e.g., 10% or 20% instead of 100%). Check the specific terms of each promotion in your dashboard before using bonus balance on Sports Betting. Sports-specific promotions — such as sports reload offers — have their own terms, with eligibility for Brasileirão bets.
Games & Betting
6 questions

r7bat offers a catalog of over 3,000 titles across multiple categories: slots from providers like Pragmatic Play, PG Soft, Play'n GO, and others — including Fortune Tiger, Gates of Olympus, Sweet Bonanza, and Aviator; live casino with real dealers in roulette, blackjack, baccarat, and game shows; crash games such as Aviator and Spaceman; poker and roulette in a wide range of variations. For Sports Betting, r7bat covers football (Brasileirão Série A, Copa do Brasil, Libertadores, Champions League), basketball (NBB), volleyball, MMA/UFC, and e-sports.

RTP stands for Return to Player and represents the theoretical percentage a slot pays back to players over the long run. A slot with a 96% RTP means that, in theory, for every R$ 100.00 wagered over many rounds, the machine pays back R$ 96.00 in prizes. The RTP for each game on r7bat is provided by the game developers and audited by independent certification bodies. This does not mean you will recover 96% in every session — RTP is calculated across billions of rounds. Each spin's outcome is determined by a certified RNG (Random Number Generator).

Live betting at r7bat lets you place wagers on games already in progress — such as a Brasileirão Série A match, Copa do Brasil, or Libertadores — with odds that update in real time as the action unfolds. You can bet on the final result, exact score, next goal, corners, and dozens of other markets available during the match. The live betting section is found under the "Live" tab in the sports area. To place a bet, simply have real balance available in your account and select your market before the odds are suspended.

Crash games feature a multiplier that starts at 1x and climbs continuously. You place your bet before the round starts and must cash out before the multiplier "crashes" — drops to zero. In r7bat's Aviator, a plane takes off and the multiplier rises as it flies; you click "Cash Out" whenever you want to collect your bet multiplied by the current value. If the plane flies away before you cash out, you lose the bet. Aviator also has a configurable auto cash-out option — set a target multiplier and the game cashes out automatically when it's reached.

The r7bat welcome bonus is credited after your first deposit — so a deposit is required to activate it. For free spins promotions that r7bat runs periodically, it's possible to play certain slots without using real balance or making a deposit — the free spins are credited directly in your promotions panel. Check the active promotions in the offers section after logging in to see if any no-deposit free spins are available.

r7bat's live casino streams real-time video from professional studios with live dealers — European and American roulette, blackjack, baccarat, poker, and game shows like Crazy Time and Monopoly Live. You bet with your real balance using virtual chips on screen while watching the dealer in real time. You can chat with the dealer directly through the interface. Stream quality adjusts automatically to your connection speed. It works on both mobile and desktop — no plugins or extra apps required.
Security & Responsible Gambling
6 questions

r7bat uses 256-bit SSL encryption on all communications between your device and the platform's servers — the same standard used by Brazil's leading banks. Personal data is handled in compliance with the LGPD (Law No. 13,709/2018). Games use an RNG (Random Number Generator) certified by independent audits, ensuring fair and random results. Users' real balances are kept segregated from the platform's operational funds.

After logging in to r7bat, go to "Settings" > "Security" in your account dashboard. Under the two-factor authentication section, click enable — the system generates a QR Code for you to scan with an authenticator app (Google Authenticator, Microsoft Authenticator, or similar, available for free on Android and iOS). After scanning, enter the first 6-digit code generated by the app to confirm the setup. From that point on, every r7bat login will require both your password and the authenticator code. We recommend enabling 2FA to protect your account even if your password is ever compromised.

Access your account dashboard on r7bat, go to "Settings" and then to Responsible Gambling. In the Deposit Limit section, choose the period (daily, weekly, or monthly) and enter the maximum amount. The limit takes effect immediately. Lowering a limit is instant. Increasing a limit requires a mandatory 7-day waiting period — this is intentional, to prevent impulsive decisions made in the heat of the moment. Any deposit via Pix, boleto, card, PicPay, Mercado Pago, or TED that exceeds the configured cap is automatically blocked.

Self-exclusion at r7bat locks your account from betting and new deposits for a period of 6 months, 1 year, 2 years, 3 years, or 5 years — chosen by you at the time of activation. The system prevents a new account from being registered with the same CPF, email, or phone number during that period. The exclusion cannot be reversed early under any circumstances. Your real balance remains available for withdrawal via Pix during the exclusion. To activate, go to "Settings" > Responsible Gambling > Self-Exclusion, or request it through live chat.

The cooling-off period is a temporary break — 24 hours, 48 hours, 1 week, 2 weeks, 1 month, or 6 weeks — that blocks betting and deposits on your r7bat account. It differs from self-exclusion: once the chosen period ends, your account is automatically reactivated with no action required on your part. Your real balance remains available for withdrawal via Pix during the pause. To activate it, go to "Settings" > Responsible Gambling > Cooling-Off Period. It's a useful tool for anyone who wants a planned break without the permanent nature of self-exclusion.

No. r7bat will never ask for your password, 2FA code, or full card details via email, WhatsApp, SMS, or any other channel. If you received a message like this — even if it appears to come from an r7bat address — treat it as a phishing attempt (digital scam). Do not click on suspicious links and do not provide any information. Contact official support via the live chat inside the platform to report it. If you've already shared your password, change it immediately using the password recovery feature on the login page.

Didn't find your answer?

Our Portuguese-speaking team is available 24 hours a day to answer any questions not covered on this page.

  • Live chat — response in < 2 min
  • WhatsApp 24h/7d
  • contato@r7bat.com

No bots. Human support in Portuguese, including late nights and national holidays.

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About This Help Center

Why we created this FAQ page

R7bat's FAQ exists for a simple reason: the same questions come in dozens of times a day on our live chat. Instead of making you wait in the support queue to ask "what is the minimum Pix deposit?", we prefer to have the answer right here — organized, clear, and accessible from your phone at any time.

The r7bat frequently asked questions are split into six categories because the topics are quite different in nature. Questions about registration — like how to create an account, what documents are required, or whether you can have more than one account — fall under one category. Questions about Pix, minimum deposits, and payment methods are in another. If you want to know about fast withdrawals via Pix, head straight to the withdrawals category. Bonus or cashback questions go under bonuses. If you want to understand how Aviator works, check the games category. And if you need to activate self-exclusion or set a deposit limit, you'll find everything under responsible gambling.

One thing r7bat stands for is transparency about how things work. That's why the answers here aren't generic text that could apply to any platform — they're specific to how r7bat operates. The minimum Pix deposit is R$ 10.00 on this platform. The welcome bonus rollover is 30x. Pix withdrawals take up to 3 minutes for verified accounts. These concrete details are what you need to make informed decisions about how you play.

About the deposits at r7bat: the fastest and most popular method is Pix, thanks to its speed, availability, and low minimum amount. Open your account dashboard, click deposit, enter the amount (minimum R$ 10.00), scan the QR Code generated by the platform using your banking app — Nubank, Itaú, Bradesco, Banco do Brasil, Caixa, or any other — and your balance appears within seconds. r7bat does not charge any fees on Pix deposits.

About the withdrawals at r7bat: accounts with completed identity verification — ID and proof of address submitted and approved — receive Pix withdrawals in up to 3 minutes after approval, 24 hours a day. Identity verification is requested before your first withdrawal and only needs to be done once. If you haven't done it yet, it's worth completing right after registration to avoid any wait when it's time to withdraw.

About the r7bat bonuses and promotions: the welcome bonus of up to R$ 500.00 is credited automatically after your first deposit. It goes into your bonus balance — separate from your real balance — and requires a 30x rollover before it becomes available for withdrawal. r7bat also offers 10% weekly cashback on net losses, slots tournaments with prize pools of up to R$ 50,000.00, and periodic free spins promotions. All terms are visible in the promotions dashboard before you accept anything.

If you're on this page and still haven't found the answer you need, r7bat support is available 24 hours a day via live chat, with an average response time of under 2 minutes. We're also available on WhatsApp and by email at contato@r7bat.com. Support is in Portuguese, handled by real people — no bots, no generic scripts. If your question is about responsible gambling — activating self-exclusion, setting a deposit limit, or understanding how the cooling-off period works — our team specialized in this area is ready to help with the same care and without any judgment.

Explore R7Bat

Pages that may help you

Beyond the FAQ, these pages provide detailed information on specific r7bat topics.

🆕
Sign up at R7Bat

Create your free account in under 3 minutes. Deposits via Pix from R$ 10.00 and a welcome bonus of up to R$ 500.00.

Create account now
🔑
Log in to your account

Log in to your r7bat account, set limits, request Pix withdrawals, enable 2FA, and browse the full game catalog.

Log in
💚
Responsible Gambling

Control tools: deposit limit, cooling-off period, self-exclusion, betting history, and specialized support.

Learn more
📄
Terms and Conditions

R7bat's full rules — covering accounts, bonuses, rollover, withdrawals, identity verification, and more.

Read the terms
🔒
Privacy Policy

How r7bat collects, uses, and protects your personal data in compliance with the LGPD (Law No. 13,709/2018).

Read the policy
🏢
About R7Bat

Get to know the platform: its history, mission, game catalogue, and why r7bat was built with the Brazilian player in mind.

Explore the platform

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Still have questions? Talk to our R7Bat now

If you did not find your answer in this help center, our Portuguese-speaking team is available 24 hours a day via live chat — response in under 2 minutes, no bots, no generic scripts. Or create your account now and see for yourself.

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